Long Range Plan 2003 - 2007 : Glossary 

The Virtual Catalog searches through many individual Massachusetts library catalogs for a book, CD, audio or video informs you who owns it and whether it is on the shelf, and offers the opportunity to request the item.

A system whereby licensed services may be accessed on the Internet by patrons using a personal identification number. Services may be provided on a statewide, regional or individual library basis.

Direct reference services over the Internet, using Internet chat.

Information provided for a fee over the Internet. Example: InfoTrac, Boston Globe Online. May be accessed from inside or outside the library. A library, region, network or the MBLC may pay the fee on behalf of a group of users.